Why is my site down?

If you are unable to access your website using its normal address please go through the following steps before submitting a support ticket:

  1. Check your site from a different connection.  A smartphone works in a pinch
  2. Try using the DownForEveryoneOrJustMe service to check and see if other people are able to access your site.  If they can then you may have a problem with your Internet connection at your home or place of business.
  3. Check our twitter feed to see if there is any scheduled maintenance or known issues.   
  4. Place a ticket with our support system properly describing the issue and what steps you used to determine there may be an issue.
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